Agentforce Accelerators

Accelerate your AI Journey with Agentforce

Discover the transformative potential of Salesforce’s Agentforce. Navigate and understand the Agentforce-powered features that align with your unique requirements.

With Bluewave’s Agentforce Accelerators, you can explore how AI-driven autonomous agents can enhance customer service, support, and engagement by responding to inquiries promptly, streamlining service delivery, and addressing customer and user needs effectively. Learn how Agentforce supports scalable, equitable, and efficient operations, strengthens trust through personalised and transparent interactions, and enables data-informed decision making to better serve your customers. By automating routine tasks and optimising workflows, Agentforce empowers your internal teams to focus on delivering meaningful outcomes for customers.

Bluewave’s Agentforce Accelerators are a package of offerings designed to help you harness the power of AI agents. Working together, we’ll rapidly identify the AI-powered features within Agentforce that can add value to your customer, partner and employee experiences.

Our Agentforce Accelerators are currently tailored to the three core clouds (Sales Cloud, Service Cloud, and Marketing Cloud) and available in two tiers:

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    Agentforce Discovery

    1 Day
    Agentforce Discovery is a combination of technical demonstration, enablement, and skills transfer, combined with workshops to understand your requirements and identify the correct use cases where Agentforce can provide meaningful, demonstrable value to your organisation.

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    Agentforce Navigator

    1 Week
    Agentforce Navigator is designed to enhance departmental efficiency and streamline delivery - benefiting both internal teams and external customers alike. This workshop will result in a tailored Proof of Concept, laying the foundation for practical and impactful use of AI going forward.

Agentforce for Service Discovery

Agentforce Discovery is recommended for organisations that are looking to understand how Agentforce can enhance customer engagement and streamline delivery. This 1 day (in-person or virtual) session is available to a maximum of 14 participants, allowing us to deliver the agreed agenda effectively while providing personalised attention to each participant. 

Our instructors and technical experts will guide your team through the comprehensive suite of AI-powered features within Agentforce. We will present practical use cases tailored to business operations, help you evaluate the benefits and associated costs, and provide a detailed review of compliance and trust considerations for each feature.

Our classroom-style accelerator is specially designed to help organisations accelerate their AI journey. The agenda covers the following:

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    Overview and Evolution of AI

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    LLMs and the Einstein Trust Layer

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    Agentforce in Action

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    Agentforce Key Features

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    Building with the Agent Builder

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    Creating Workflows and Prompts

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    Designing a Solution

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    Analytics and Troubleshooting

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    Discussing Your Service Requirements

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    Identifying Strong Use Cases

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    Scaling Your Deployment

Agentforce Navigator

Bluewave’s Agentforce Navigator is a 5-day engagement, available in-person or virtually, and is designed for up to 4 stakeholders per organisation, this approach ensures a focused, personalised experience that delivers on the agreed scope while prioritising your team’s specific goals and objectives.

During the engagement, an experienced Bluewave consultant will collaborate closely with your department to identify where Agentforce can deliver measurable value to your internal operations. Together, we’ll develop and implement a tailored Proof of Concept, laying the foundation for practical and impactful use of AI within your organisation moving forward.

At the end of the 5 days…

  • You will understand the core concepts of AI
  • You will understand the functionality of Agentforce
  • You will have a proof of concept agent deployed meeting a real use case
  • You will have a Path to Production Roadmap

Our classroom-style accelerator is specially designed to help organisations accelerate their AI journey. The agenda covers the following:

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    Day One

    Overview and Evolution of AI LLMs
    Agentforce demonstrations
    Agentforce breakdown and terminology check
    Einstein Trust Layer
    Example use cases Workshops - use case assessment

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    Day Two

    Use Case assessments
    Identifying data points and Key Success Criteria
    Definition of the POC / agreement

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    Day Three

    POC build
    Playback session

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    Day Four

    POC build
    Playback session

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    Day Five

    POC Demonstration
    Documentation of POC
    Path to production roadmap

POC Build

The Bluewave team will develop the identified use case as a Proof of Concept (POC) within a Salesforce Sandbox environment. Over the course of Days 3–5, our experts will construct the solution step by step, providing daily standups, updates and playbacks to your stakeholders. This collaborative approach ensures complete transparency and allows your team to witness the evolution of the solution as it takes shape.

On Day 5, we will deliver the completed POC, presenting it to your stakeholders along with comprehensive solution documentation. We’ll also outline the steps required to transition the POC into a production-ready environment, ensuring a seamless path toward full implementation.

Why Bluewave?

Bluewave is an award winning Platinum Salesforce Partner. Our experts have a total of over 400 certifications and we have completed more than 250 successful projects. We are extremely proud of our consistent top level customer CSAT score, a near-perfect 4.8 out of 5.

With over 20 years of product and industry expertise on the world’s #1 AI-powered CRM platform, we utilise Salesforce-powered technology to provide bespoke solutions. Our expert consultants, instructors, and AI specialists are here to help you get more value, faster.

For more information about our AI Accelerators, or to book a consultation with one of our experts, contact us now.