Service: Give every customer the VIP treatment.
Connect with just the right people and information at just the right time to resolve cases faster and grow customer loyalty.
With Slack, service teams can:
- Enable cross-company case swarming to resolve problems faster
- Unite teams to rapidly respond to multi-customer incidents
- Make every agent an expert by intelligently surfacing relevant messages, files, and previously resolved issues
With Slack, Service teams have seen a 9.3% average reduction in ticket resolution time and an 11.4% average increase in CSAT.
Source: “The Total Economic Impact™ of Slack for Service Teams,” a commissioned study conducted by Forrester Consulting on behalf of Slack, April 2021.