Bluewave’s experts have been working with Northumbrian Water for over three years, building a series of bespoke, Salesforce-powered technical solutions for the utility provider that have improved internal efficiency, and boosted customer and developer satisfaction scores. Watch the video to find out more details about this exciting project.
Northumbrian Water engaged Bluewave to upgrade the organisation’s internal systems, customer service, and field service process. Using Salesforce Service and Experience Cloud, our team has built a series of innovative solutions designed to boost D-Mex scores and improve the organisation’s field service offering. Bluewave has built a close working relationship with NWG over the course of this ongoing digital transformation, find out more about this collaboration in our latest video.
In this video: NWG, Bluewave, and Salesforce provide a detailed walk through of the technical aspects of this ongoing project, with a brief intro from our customer to explain how the project began.
Check out the technical video here:
Featured Speakers:
Andrew Duncan – Salesforce Administrator at NWG
Paul Mooney – Sales Director at Bluewave
Adam O’Keeffe-Smyth – Solution Architect at Bluewave
Rob Hallin – Senior Salesforce Consultant at Bluewave
Connor Varley – Customer Team Manager at NWG
Helen Lumsden – Head of Customer Operations at NWG
Lynne Papadimitrou – Customer Service Manager, Developer Services at NWG
Dan Oldridge – Sales Cloud RVP at Salesforce
About Northumbrian Water
Northumbrian Water Group is a leading performer in the utilities industry, providing the best quality water and effective sewerage services to citizens and businesses in Northumbria, Essex, and Suffolk. Sustainability is at the core of NWG’s purpose; the organisation greatly values the natural capital and ecosystems that we all depend on, and works towards protecting and enhancing the environment. Northumbrian Water is also passionate about meeting customers’ needs and having a positive impact on local communities. The organisation is extremely customer focused, results driven, ethical, innovative, and is proud to work as one team.
Northumbrian Water focuses on delivering reliable and resilient services that are vital to public health, giving unrivalled customer experiences every time, empowering internal teams, making positive contributions to society, and demonstrating the organisation’s value within the utilities sector.
About Bluewave
Innovation with experience.
Bluewave Technology is a privately owned Platinum Salesforce Partner founded in Dublin, Ireland in September 2000. Since then, our highly skilled technical experts have built a solid reputation for customer success, by providing bespoke digital solutions and consultancy services. Our proven implementation process has led to the delivery of over 250 successful Salesforce projects and engagements in the last decade.
We utilise Salesforce-powered technology to help organisations of all sizes with their digital transformation journey.
Website: www.bluewavecx.com
Email: info@bluewavecx.com
Address: 63/66 Hatton Garden Fifth Floor, Suite 23 London, EC1N 8LE
If you’d like to know more about Bluewave and the work we do, please contact our experts today.
