Sprinklr Partnership

Enterprise Software for Unified-CXM

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Sprinklr’s mission is to enable every organisation on the planet to make their customers happier. Sprinklr’s vision is to be the world’s most loved enterprise software company, ever.

Bluewave has partnered with Sprinklr to help enterprise level customers manage their customer experiences across Salesforce and Sprinklr platforms.

Sprinklr provides a class-leading CXM platform, which perfectly compliments Salesforce’s Cloud infrastructure. One of the key offerings that caught our attention is their social platform management technology. Bluewave understands that enterprise customers require a tool to manage their social interactions and advertising all in one place, and we believe Sprinklr provides the best solution on the market today.

Salesforce recently announced the retirement of its existing social media management platform: Social Studio, in November 2024. From July 2022, Social Studio subscriptions were no longer renewable. The deprecation of Social Studio has left a gap, which we feel is best filled by Sprinklr.

Sprinklr offers an interface that can be surfaced directly in Salesforce, providing the Salesforce user with a view of their social interactions with a customer in their Sales Cloud or Service Cloud environment. This platform works in harmony with Salesforce technology to support an enterprise organisation’s Sales, Marketing and Customer Service Teams.

Harry Dunne – CEO at Bluewave and Finian Quinn – Business Development Director at Bluewave visit Sprinklr’s London Headquarters. They met with David Jones – Senior Director of Global Partnerships at Sprinklr to share Bluewave’s journey, discuss joint opportunities, and reflect on our customer successes so far.

“Bluewave has been working with Sprinklr over the last year to provide a Unified-CXM experience for our customers, integrated with the Salesforce Platform. Bluewave are a Platinum Salesforce Partner and a Certified Sprinklr partner. We are proud to provide modern, industry leading Customer Experience solutions for our customers on the best platforms available in the industry.” – Finian Quinn, Bluewave

Work with the experts to improve your customer experience and social engagement.

Bluewave, a Platinum Salesforce Partner, and Sprinklr, a pioneer in CXM, have joined forces to fill the critical gap left by the retirement of Salesforce’s Social Studio. Our combined offerings empower enterprises to seamlessly manage social interactions and advertising, integrating Sprinklr’s robust platform directly within Salesforce. This synergy enhances the capabilities of Sales, Marketing, and Customer Service Teams, delivering a cohesive experience that drives customer satisfaction and loyalty.

As one of just two dual certified Salesforce and Sprinklr Partners in the UK and Ireland, Bluewave is at the forefront of delivering next-generation customer experience solutions. With 20+ years in business, over 13 years as experts in Salesforce technology, and more than 250 successful Salesforce implementations – our experts are uniquely positioned to provide secure, cutting edge, digital transformations. Our collaboration with Sprinklr has already seen success in projects emphasising security and showcasing our joint commitment. Together, we’re not just partners; we’re innovators redefining the landscape of customer engagement.

Ready to elevate your customer experience? 

For more information about our collaboration with Sprinklr, or to book a consultation with one of our experts, contact us today.