Personalise your support to engage with every customer.

Service Cloud 360 has all the tools you need to strengthen customer engagement. You’ll be able to:

  • Support customer interactions on any channel

  • Automate business processes with intelligent workflows

  • Uplevel call centre management with smart productivity tools

  • Get shared, actionable insight into every customer interaction

  • With Customer 360, you can break down silos and get information on every customer interaction - from the first click-through, last purchase, and beyond.

  • Drive revenue and upsell easier with the power of AI

Go digital and deliver success.

How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud 360 from Salesforce and Bluewave. Now you can:

  • Engage with customers on their favourite channels
  • Put all your digital interactions in one place
  • Serve faster with automated workflows
  • Scale support with AI-powered chatbots
  • Provide customer support instantly with self-service options.
  • Help customers by connecting them to knowledge articles, account information, and the right community members.

Get your field jobs done safer, faster, and more efficiently.

Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to:

  • Safely complete jobs on the first in-person or virtual visit
  • Get jobs done faster with step-by-step guided flows
  • Automatically schedule the right person for the right jobs
  • Access data online and offline with the field service app
  • And with Appointment Assistant your field service team can make customer engagement stronger than ever.
  • Give customers all the info they need in real time.

Forward thinking organisations are elevating customer service management with Service Cloud - join them today.

Customer Success Stories

Facilitating a Large-Scale Digital Transformation for Ad Valorem

Facilitating a Large-Scale Digital Transformation for Ad Valorem

Ad Valorem engaged Bluewave to replace their existing systems with a large-scale, Salesforce powered, digital solution in order to revolutionise the way that their sales and marketing teams enhanced customer experience, managed leads and oversaw opportunities.

Baldwins & Co

Baldwins & Co

In this testimony, Baldwins & Co discuss their experience working with Bluewave to implement a large scale release of their platform across the UK.

Majestic Wine

Majestic Wine

Majestic Wine plc is the United Kingdom's largest specialist retailer of wine. In this testimony they outline why they chose platinum partner Bluewave Technology to implement Salesforce in their commercial division

Louis Copeland

Louis Copeland

Louis Copeland & sons, Ireland’s premier Luxury suit and designer clothing store, engaged Bluewave Technology to design and build their salesforce solution, integrating their back-end ePOS system with Salesforce and Marketing Cloud.

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What We Do

Since 2010 , Bluewave has been leading the wave of digitally transforming British and Irish organisations. As an established Salesforce partner, we can help your organisation grow and achieve its business goals through the effective design, development and delivery of Salesforce products, tailored for your unique needs.

Salesforce Clouds
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    Sales Cloud

    We have over 10 years experince of delivering the core CRM solution within the broad Salesforce ecosystem

    Sales Cloud
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    Service Cloud

    Our clients are delivering exceptional customer service as a result our wide range of Service Cloud deployments

    Service Cloud
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    Marketing Cloud

    Our clients are reaching existing and potential new clients in a wide variety of ways using the Marketing Cloud platform

    Marketing Cloud
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    Experience Cloud

    We have delivered a vast array of customer facing environments for our clients, all enabled by Experience Cloud

    Experience Cloud
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    Tableau Analytics

    Following the Salesforce acquisition of Tableau, we enable our clients unlock the power of their data, empowering their decisions

    Tableau Analytics
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    Financial Service Cloud

    Supercharge advisor productivity to focus on client needs with Financial Services Cloud

    Financial Service Cloud
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    Revenue Cloud

    Go beyond single sales to create recurring revenues with CPQ & Billing on the #1 CRM platform

    Revenue Cloud
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    Education Cloud

    We have worked with many Higher Education clients as part of their Digital Transformation utilising Education Cloud

    Education Cloud
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    Nonprofit Cloud

    Implementing The Nonprofit Success Pack across our Not for profit clients has unlocked huge fundraising opportunities them

    Nonprofit Cloud
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    Net Zero

    The Net Zero Cloud is starting to gain traction as our clients begin the task of tracking and understanding their emissions data

    Net Zero
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    Einstein AI

    We are assisting our clients in understanding how artificial intelligence can turn their customer data into business insights with powerful Salesforce Einstein ai software

    Einstein AI
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    Heroku

    Engage customers digitally to launch their next great adventure. Create amazing apps, fast, with help from Salesforce and Bluewave

    Heroku
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    Slack

    Our clients have embraced the deep collaboration available with slack and its native integration to the entire ecosystem.

    Slack
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    Mulesoft

    We assist our clients in leveraging all their data sources to gain deeper and more useful insights

    Mulesoft