• Engage with Empathy

  • Increase Productivity

  • Scale Customer Experiences

Engage with Empathy

  • Connect from a place of understanding.
  • Get deep insights from your customers based on past interactions.
  • Use these insights to strengthen relationships, prioritise leads, cases, and campaigns to drive your business forward.

Increase Productivity

  • Work better with Einstein as your smart assistant.
  • Help your employees get more done in a shorter amount of time with intelligent case classification, next best actions, and recommendations.
  • Provide them with the answers and information they need quickly while automating the best action to take.

Scale Customer Experiences

  • Deliver faster, more personalised customer service.
  • Use smart bots to answer common customer questions so your agents can address more complex cases.
  • Arm your agents with AI that helps them take on tough cases with recommendations, replies, and knowledge.

Einstein helps you focus on what matters most: the customer.

You have data. Lots of data. Einstein learns from all that data to deliver predictions and recommendations based on your unique business processes. Pair that with automation and you have the insights and time to truly connect with your customers.
Take your organisation to the next level with artificial intelligence and automation from Salesforce and Bluewave.

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Work with us

We're currently hiring, and if you choose to join our team, you'll experience a welcoming culture with a strong focus on work-life balance, employee satisfaction, education, and actively encouraged progression.

Join Our Team

Customer Success Stories

Facilitating a Large-Scale Digital Transformation for Ad Valorem

Facilitating a Large-Scale Digital Transformation for Ad Valorem

Ad Valorem engaged Bluewave to replace their existing systems with a large-scale, Salesforce powered, digital solution in order to revolutionise the way that their sales and marketing teams enhanced customer experience, managed leads and oversaw opportunities.

Baldwins & Co

Baldwins & Co

In this testimony, Baldwins & Co discuss their experience working with Bluewave to implement a large scale release of their platform across the UK.

Majestic Wine

Majestic Wine

Majestic Wine plc is the United Kingdom's largest specialist retailer of wine. In this testimony they outline why they chose platinum partner Bluewave Technology to implement Salesforce in their commercial division

Louis Copeland

Louis Copeland

Louis Copeland & sons, Ireland’s premier Luxury suit and designer clothing store, engaged Bluewave Technology to design and build their salesforce solution, integrating their back-end ePOS system with Salesforce and Marketing Cloud.

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What We Do

Since 2010 , Bluewave has been leading the wave of digitally transforming British and Irish organisations. As an established Salesforce partner, we can help your organisation grow and achieve its business goals through the effective design, development and delivery of Salesforce products, tailored for your unique needs.

Salesforce Clouds
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    Sales Cloud

    We have over 10 years experince of delivering the core CRM solution within the broad Salesforce ecosystem

    Sales Cloud
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    Service Cloud

    Our clients are delivering exceptional customer service as a result our wide range of Service Cloud deployments

    Service Cloud
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    Marketing Cloud

    Our clients are reaching existing and potential new clients in a wide variety of ways using the Marketing Cloud platform

    Marketing Cloud
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    Experience Cloud

    We have delivered a vast array of customer facing environments for our clients, all enabled by Experience Cloud

    Experience Cloud
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    Tableau Analytics

    Following the Salesforce acquisition of Tableau, we enable our clients unlock the power of their data, empowering their decisions

    Tableau Analytics
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    Financial Service Cloud

    Supercharge advisor productivity to focus on client needs with Financial Services Cloud

    Financial Service Cloud
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    Revenue Cloud

    Go beyond single sales to create recurring revenues with CPQ & Billing on the #1 CRM platform

    Revenue Cloud
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    Education Cloud

    We have worked with many Higher Education clients as part of their Digital Transformation utilising Education Cloud

    Education Cloud
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    Nonprofit Cloud

    Implementing The Nonprofit Success Pack across our Not for profit clients has unlocked huge fundraising opportunities them

    Nonprofit Cloud
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    Net Zero

    The Net Zero Cloud is starting to gain traction as our clients begin the task of tracking and understanding their emissions data

    Net Zero
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    Einstein AI

    We are assisting our clients in understanding how artificial intelligence can turn their customer data into business insights with powerful Salesforce Einstein ai software

    Einstein AI
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    Heroku

    Engage customers digitally to launch their next great adventure. Create amazing apps, fast, with help from Salesforce and Bluewave

    Heroku
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    Slack

    Our clients have embraced the deep collaboration available with slack and its native integration to the entire ecosystem.

    Slack
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    Mulesoft

    We assist our clients in leveraging all their data sources to gain deeper and more useful insights

    Mulesoft